Toyota Motor Manufacturing Canada (TMMC) is a world-class automotive facility with manufacturing plants located in Cambridge and Woodstock, Ontario. Our plants currently manufacture the best-selling Toyota RAV4, RAV4 Hybrid and the Lexus RX 350, RX 450h vehicles, and the popular Lexus NX and Lexus NX Hybrid models. Recognized year after year on the global stage for manufacturing quality by our customers, we are also recognized as one of Canada’s Top 100 Employers.

The world-famous Toyota Production System, a philosophy of continuous improvement and on-going training, enables each Team Member to work towards their highest potential. The success of our company stems from hiring results-driven, self-motivated individuals, with the ability to work together to achieve team goals.

Human Resources – Administrator (Temporary Assignment – 24 Months)
 

Total Rewards
 

We see the value in learning from each other.  That’s why we inspire collaboration and team building at every turn.  Working with a variety of experts, you’ll form strong relationships, gain mentorship, and expand your knowledge with both formal and on-the-job training, you will get the support to reach your goals and keep setting new ones.  Around here, every day is new, exciting, and packed with opportunities.

• Competitive compensation package including overtime pay and annual bonus
• Flexible health benefits plan after 12 weeks; including Medical, Life Insurance, Accidental Death & Dismemberment Insurance, and a Health Care Spending Account
• 12-Paid vacation days, including 1-week in July
• Vitality Wellness App that encourages and rewards you for leading a healthier lifestyle
• Company Diversity and Inclusion business partnering groups
• Employee Vehicle Discounts
• Develop friendly and long-lasting relationships through social events and an on-site fitness facility

Role Review
 

You will have the opportunity to demonstrate your professional customer service skills becoming the key point of contact to assist Team Members with their general enquiries.   You will be able to collaborate with the HR analyst allowing you to improve and provide the most appropriate answers to their questions in a respectful and timely manner.  At TMMC we strive for perfection in the quality of our vehicles.  We aim to strive for perfection in giving a quality service to our Team Members too.
 

What you’ll be doing
 

• Help Team Members at TMMC and other Toyota manufacturing facilities in North America with their HR-related questions and information
• Answer inquiries with speed and professionalism by phone, e-mail, web chat, or social media and handles concerns, complaints, or other issues
• Help manufacturing Team Members understand and navigate Toyota’s HR processes, system, and policies
• Triage 80-100 questions per day, determine when a question should be escalated and work with the appropriate escalation contact to ensure a proper handoff
• Respond to Team Member questions using existing document library
• Ensure each question that is received is resolved or escalated within 24 hours or less
• Routinely and independently review dashboards for pre-defined KPIs
• Identify opportunities for improvement in the “Ask HR” experience, process, and knowledge

Desired Skills and Experiences

• Must have a high school diploma or equivalent.
• Minimum of 1-3 years of experience within a Customer Service, Human Resources or similar role is required; will consider relevant co-op and summer employment experience
• Demonstrated team building and positive attitude as well as problem solving and analytical skills
• Microsoft Office 365 Proficiency
• Customer Service Mindset and Behaviour
• Clear and concise written and verbal communication skills, with a focus on accuracy, professionalism, and efficiency
• Knowledge of HR and Team Member services outside of HR
• Possess a meaningful sense of Toyota values and customer service in daily activities
• Able to support travel within North America.
• Must be flexible to work in Cambridge and/or Woodstock plant locations

TMMC is an equal opportunity employer committed to building a diverse workforce. We believe in enabling people of different ages, sexes, sexual orientations, gender identities, gender expressions, colours, races, ancestries, citizenships, ethnic origins, places of origin, and creeds to work together and realize their full potential. TMMC is committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities. Please advise us at any point during the recruitment and selection process if you require accommodation.